This privacy policy describes how Ohk Toysmart Private Limited (“we”, “us”, or “our”) collects, uses, and shares your personal data when you use our mobile application, Khilonamart (“the app”). Please read this policy carefully before using the app or submitting any personal data to us.

What personal data do we collect?

When you use the app, we may collect the following personal data from you:

• Name

• Mobile number

• Email address

• PAN (Permanent Account Number)

• Aadhaar card number

• GST

• Location

• Device information

• Usage data

• Any other information that you voluntarily provide to us

How do we use your personal data?

We use your personal data for the following purposes:

• To provide you with the app and its features

• To verify your identity and prevent fraud

• To communicate with you about the app and your transactions

• To send you marketing and promotional messages, if you consent to receive them

• To improve the app and our services

• To comply with legal obligations and enforce our terms and conditions

How do we share your personal data?

We may share your personal data with the following parties:

• Our affiliates and subsidiaries

• Our service providers and partners who help us operate the app and provide you with services

• Our business customers who use the app to sell or buy products from you

• Other users of the app who interact with you through the app

• Third parties who may have a legitimate interest in your personal data, such as law enforcement agencies, regulators, courts, or other parties in connection with legal proceedings or disputes

We do not sell, rent, or trade your personal data with any third parties for their own purposes.

How do we protect your personal data?

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your personal data.

How long do we keep your personal data?

We keep your personal data for as long as necessary to fulfill the purposes for which we collected it, or as required by law. We will delete or anonymize your personal data when it is no longer needed.

What are your rights regarding your personal data?

You have the following rights regarding your personal data, subject to applicable laws and limitations:

• The right to access your personal data and request a copy of it

• The right to correct or update your personal data if it is inaccurate or incomplete

• The right to delete or erase your personal data if it is no longer needed or if you withdraw your consent

• The right to restrict or limit the processing of your personal data in certain circumstances

• The right to object to the processing of your personal data for certain purposes, such as direct marketing

• The right to withdraw your consent to the processing of your personal data at any time

• The right to lodge a complaint with a supervisory authority if you believe that we have violated your privacy rights

To exercise any of these rights, please contact us at [contact@ohktoysmart.com] with your request and proof of identity. We will respond to your request within a reasonable time frame.

How do we update this privacy policy?

We may update this privacy policy from time to time to reflect changes in our practices, laws, or regulations. We will notify you of any material changes by posting a notice on the app or by sending you an email. Your continued use of the app after such notice constitutes your acceptance of the updated privacy policy.

How can you contact us?

If you have any questions or comments about this privacy policy or our privacy practices, please contact us at:

Ohk Toysmart Private Limited [101, Rameshwaram Complex, 40/41, Khatipura Main Road, Indore, Indore, Madhya Pradesh.] [Phone: 8287301729] [Email]: info@khilonamart.com

This privacy policy was last updated on [29-11-2023].

Data Retention & Account Deletion

Khilonamart retains user data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Users have the right to request deletion of their account and associated personal data at any time.

How to Delete Your Account

Users can delete their account directly within the Khilonamart mobile application by following these steps:

Profile → Delete Account

Once the deletion request is submitted, the user account and associated personal information will be permanently deleted from our systems within a reasonable timeframe, unless retention is required by applicable law or for legitimate business purposes.

Request Deletion via Email

If you no longer have access to the app or are unable to delete your account through the application, you may request account and data deletion by contacting us at:

support@khilonamart.com

Please use the subject line:

“Account Deletion Request”

To help us process your request securely, we may ask you to verify your identity before completing the deletion request.

 

Khilonamart Refund Policy

 

Khilonamart is an online marketplace that connects buyers and sellers of toys for business-to-business transactions. We value our customers and strive to provide them with quality products and services. However, we also have some limitations and conditions for refunds and replacements.

 

- No returns are applicable once an order is accepted or placed by the buyer. This is because we work with third-party sellers who may have different return policies and shipping methods.

- Replacements are only possible in special circumstances, such as if the product is missing, broken, or different from what was ordered by the buyer. The buyer must notify us within 7 days of receiving the product and provide proof of the issue, such as photos or videos.

- In case of any complaint or query regarding replacement, the buyer can contact us at support@khilonamart.com. We will try to resolve the issue as soon as possible and provide the best possible solution.

- Khilonamart reserves the right to reject any replacement request if it does not meet the above criteria or if it is found to be fraudulent or abusive.

We hope you enjoy shopping with Khilonamart and thank you for your cooperation.